Shipping
All orders are processed and shipped within 5-7 business days from your order date. 

 

Domestic delivery

  • Orders in Hong Kong will be sent by Standard Mail by HK Post/ Registered Mail by HK Post/ S.F Express.

  •  Standard Mail by HK Post does NOT include tracking number. 

  • We highly recommend that you choose to send by Registered Mail or S.F Express which provide you a tracking number.  

  • For S.F express service, orders delivered to Hong Kong's Non-Industrial / Residential address or Hong Kong's Remote Areas will be subject to HKD$30 service charge.

  • We are not responsible for lost parcels, shipping delays and/or customs delays

International delivery

  • We ship worldwide using Standard Airmail by Hong Kong Post Office. Standard express service will take approximately 9-17 days and tracking number will NOT be provided.  

  • We highly recommend that you choose to send by Registered Mail which provide you a tracking number.

  • We are not responsible for lost parcels, shipping delays and/or customs delays

Return

  • We accept return within five (5) days of delivery. Items must be returned within ten (10) days.

  • Unfortunately, we are not responsible for the shipping cost.

  • We will not accept returns on ribbon that has been used, altered or damaged.

 

Product Care

  • It is not advisable to wash the ribbon because some colours might be affected by the acidity or alkalinity of the soap and water used. Should you need to wash your ribbon, we recommend to gently handwash with pH neutral soap

  • You can iron your ribbon using dry iron on the silk (low - medium) setting

  • Please note that fading is a known characteristic of natural colours. As such, please store your ribbon in dark place, out of bright light and direct sunlight to prevent rapid fading.

  • All items are handmade, small imperfections may be visible in both the fabric weave and dyeing. It is the nature of handmade items which render them unique.